Policies
Customer Supplied Goods
Amber View Print and Design will print on merchandise that is supplied by the customer. We do not however guarantee the quality of prints on customer supplied merchandise, or the printability of individual garments. We cannot be held responsible for damaged goods supplied by the customer. Mistakes, while rare, do happen, please expect a misprint ratio of approximately 5%. If you need complete orders or exact number, please supply 5% overage. Any blank or unused garments will be returned with your order.
Garments drop shipped from a vendor may arrive in damaged condition, in this event, Amber View Print and Design will notify you of receipt of damaged or irregular goods prior to printing. Misprinted goods will be recycled and not be sent with the original job unless requested by you. Known misprints will be shown on the original invoice as a credit for the print costs only.
Caution will be taken with any services on any custom, imported, pre-decorated, embroidered, specialty item or any items of an atypical or difficult material. Amber View Print and Design will not guarantee printing or refund/replacement of these items, no exceptions.
Refund/Replacement Policy
You may request a refund/replacement in the following events:
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Where the incorrect goods are delivered
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Where the goods do not meet the specifications of the purchase order
In any other event there shall be no entitlement to any refund or replacement
To request a refund or replacement you must
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Return the entire order to Amber View Print and Design prior to replacement or refund
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Provide a written refund request outlining the reason for the refund
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Make the request within 10 days of receiving the goods
Amber View Print and Design reserves the right to refund, replace or correct the entire returned order, at the discretion of management. Any replacement orders will be done to the specifications of the original PO only. No modifications to the art, number or sizes of garments, print location, color or changes to the original order will be allowed. Replacement orders will be shipped according to the original shipping method listed on the PO.
In the event you do not desire replacements or corrections, Amber View Print and Design management reserves the right to approve or disapprove all refund requests and discounts.
There will be no refund in an amount exceeding the cost of the invoice.
A restocking fee of 20% will be assessed to all canceled orders where Amber View Print and Design provides garments, without exception.
Payment
Amber View Print and Design, at our discretion, may require a down payment on any order at the time the order is placed. The down payment is not refundable. Any down payment will be credited on the final invoice of the order. All orders must be paid in full before the order is released from Amber View Print and Design possession or based on prearrange terms.
Contract Design
Designs will be submitted for your review via E-mail unless otherwise negotiated. Upon receipt of your feedback, Amber View Print and Design will make any needed changes to your design until you are completely satisfied. Up to three rounds of revision are included in quoted price. Further revisions will incur additional costs at Amber View Print and Design's current hourly rate.
Ownership: You, the client, have ownership of the final logo design for use in any application. Amber View Print and Design retains the right to use the final design, or any versions of the design created in the process, within printed and on-line portfolios, including promotional materials such as newsletters and advertisements. The client also gives Amber View Print and Design permission to use client’s full name, business address, and/or website address, for testimonial purposes on their website, or other business related media. The client understands that it is the client’s responsibility to copyright the design (www.copyright.gov) and/or seek trademark (www.uspto.gov/main/trademarks.htm).